Hugh's Past Projects
Over the years, I have worked on a wide variety of projects for a wide variety of companies. This page can only illustrate the breadth and scope.
The common factor in all the roles and projects has been to drive change and growth, always with a combination of technological solutions and commercial activity working together.
Head of Online Sales & Operations
Southern Europe, Middle East & Africa
VP EMEA & LATAM
Chief Growth Officer
Alliance Manager, Mobile Phone Imaging and Printing
Strategy and Implementation - Cluster Consulting
(now part of Oliver Wyman)
Offshore Development and Research Engineer
Project/Interim Mgt Roles
ESB Energy UK
Successfully integrated a Utility Billing system with a full CRM and marketing automation system, on time, on budget with no operational interruption. (This is a rare success in the industry. See BG’s experience here ).
Managed all the technical, operational and user flow aspects and interfaces, contracting, management of 3rd party system integrators, procurement teams, all delivered a working solution to the business.
Built an entirely new team and a live technology product within 12 months. My role was to start from zero and deliver the technical and operational components, to create a viable business platform for Planet 9 Energy, an ESB startup.
Developed Technology strategy (buy/make) and architecture strategy (microservices, fully hosted)
Selected and integrated third-party applications (billing, CRM, regulatory).
BNP Paribas HFS
I was interim CTO of the BNP Paribas Hedge Fund Services unit during the transition following the acquisition of the business from Credit Suisse.
Built IT Strategy and Technical Architecture for the acquired unit, roadmap for IT system projects & integrations through 2018.
Upgraded core Fund Accounting and Investor Services systems to latest versions. Maintained services for global operations in Asia, Europe, NA and the Caribbean.
Consultant to the CTO
Working for the VP Tech Ops and the CTO.
Wonga had been a “cowboy” organization and new management was trying to reform the business.
Sadly, it turns out they were too late.
Senior Manager (Interim)
Managed the Proximus (Belgium) customer operations and tactical marketing operations team up to Xmas 2006
Large scale B2C marketing operations based on big data. Brought Proximus back to #1 market share.
Transformed Jazztel Spain’s customer acquisition and customer onboarding processes, with a 75% improvement in KPIs in two months with major changes to process and systems.
Due Diligence Team
Participated in a due-diligence for a potential acquisition.
Led the review of sales and marketing.
Building B2B marketing and sales excellence for mobile and then later fixed MPLS network Sales, working with Ericsson in Benelux. Presenting E/// as a preferred partner in a solution sales model rather than a “box-shifter”.
Broke into new accounts worth $x00m in sales and stole multiple accounts from Nokia.
Turnaround on failing telecom network rollouts in Thailand and Philippines.
Mobile Operator Launch
Mobile operator launch, nationwide, India. First handset batch ordered was ten million handsets.
Building a product innovation capability in a mobile operator in Portugal.
8 Minute Solar
Support on procurement approaches for EPC contracts, using experience from oil and telecom industries.
I'm on the various advisory/mentoring panels for these organizations and work with them on an ad-hoc basis.
On the panel of mentors/advisors for Nova UCD, the startup and commercialization unit of University College Dublin.
Trinity College Dublin
On the panel of mentors/advisors for TCD's startup and commercialization unit.
On the Enterprise Ireland panel of mentors and advisors.
eCommerce Association of Ireland