Hugh's Past Projects

Intro

Over the years, I have worked on a wide variety of projects for a wide variety of companies. This page can only illustrate the breadth and scope.

The common factor in all the roles and projects has been to drive change and growth, always with a combination of technological solutions and commercial activity working together.

Corporate Roles

Head of Online Sales & Operations

Southern Europe, Middle East & Africa

VP EMEA & LATAM

Chief Growth Officer

Alliance Manager, Mobile Phone Imaging and Printing

Strategy and Implementation - Cluster Consulting
(now part of Oliver Wyman)

Offshore Development and Research Engineer

Project/Interim Mgt Roles

Product/Project Owner
ESB Energy UK

(2017-2019)

Successfully integrated a Utility Billing system with a full CRM and marketing automation system, on time, on budget with no operational interruption. (This is a rare success in the industry. See BG’s experience here ).

Managed all the technical, operational and user flow aspects and interfaces, contracting, management of 3rd party system integrators, procurement teams, all delivered a working solution to the business.

CTO (Contract)
ESB UK

(2016-2017)

Built an entirely new team and a live technology product within 12 months. My role was to start from zero and deliver the technical and operational components, to create a viable business platform for Planet 9 Energy, an ESB startup.

Developed Technology strategy (buy/make) and architecture strategy (microservices, fully hosted)

Selected and integrated third-party applications (billing, CRM, regulatory).

CTO (Interim)
BNP Paribas HFS

(2015-2016)

I was interim CTO of the BNP Paribas Hedge Fund Services unit during the transition following the acquisition of the business from Credit Suisse.

Built IT Strategy and Technical Architecture for the acquired unit, roadmap for IT system projects & integrations through 2018.

Upgraded core Fund Accounting and Investor Services systems to latest versions. Maintained services for global operations in Asia, Europe, NA and the Caribbean.

Consultant to the CTO
Wonga

(2014-2015)

Working for the VP Tech Ops and the CTO.

Wonga had been a “cowboy” organization and new management was trying to reform the business.

Sadly, it turns out they were too late.

Senior Manager (Interim)
Proximus

Managed the Proximus (Belgium) customer operations and tactical marketing operations team up to Xmas 2006

Large scale B2C marketing operations based on big data. Brought Proximus back to #1 market share.

Project Lead
Jazztel

Transformed Jazztel Spain’s customer acquisition and customer onboarding processes, with a 75% improvement in KPIs in two months with major changes to process and systems.


Due Diligence Team
Mobilkom

Participated in a due-diligence for a potential acquisition.

Led the review of sales and marketing.

Sales Consultant
Ericsson

Building B2B marketing and sales excellence for mobile and then later fixed MPLS network Sales, working with Ericsson in Benelux. Presenting E/// as a preferred partner in a solution sales model rather than a “box-shifter”.

Broke into new accounts worth $x00m in sales and stole multiple accounts from Nokia.

Project Turnarount
Alcatel

Turnaround on failing telecom network rollouts in Thailand and Philippines.

Mobile Operator Launch
Reliance Infocomm


Mobile operator launch, nationwide, India. First handset batch ordered was ten million handsets.

Innovation Consultant
Optimus

Building a product innovation capability in a mobile operator in Portugal.

Procurement
8 Minute Solar

2020

Support on procurement approaches for EPC contracts, using experience from oil and telecom industries.

Start-Ups



CEO
Frog2Frog

CEO, founder. Brought from desktop prototype to commercial launch (Vodafone) in 10 months.

Listed in Red Herring Top 100 in 2008. Won e-Excellence awards at Cebit 2008.

Consultant
Etherbooks

Support in preparation for fund-raising

Other

Various confidential.

Nicole van der Wolf

A Dublin jewellery designer expanding into international markets.

Yes, it's my wife's business! You should have a look.

Advisory/Mentoring/Consulting

I'm on the various advisory/mentoring panels for these organizations and work with them on an ad-hoc basis.

Nova UCD

On the panel of mentors/advisors for Nova UCD, the startup and commercialization unit of University College Dublin.

Trinity College Dublin

On the panel of mentors/advisors for TCD's startup and commercialization unit.

Enterprise Ireland

On the Enterprise Ireland panel of mentors and advisors.



eCommerce Association of Ireland

Advisor/member.